ZERO-BASE BUDGETING (ZBB)

A process that emphasizes management responsibility for planning, Budgeting, and evaluating. ZBB provides for the Analysis of alternative methods of operation, and various levels of effort. It places new programs on an equal footing with existing programs, requiring the ranking of program priorities, and, thereby, providing a systematic basis for allocating resources.

ZERO DEFECTS

A management program in which each individual assumes personal responsibility for doing every part of the job right the first time. The program is based on the principle of giving public recognition to Defect free work whenever it occurs, and is intended to motivate individuals to reach for the goals of higher quality and lower Costs.